Shipping Policy

Thank you for shopping with Chili-Pika! We work hard to get your candy delivered fresh and fast. Please review our shipping information below.

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📦 Order Processing Times

Orders are processed within 1–3 business days (Monday–Friday).
During restocks, promotions, or high-volume seasons, processing may take a bit longer — but we promise it’s worth the wait! 🍬✨

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🚚 Shipping Rates & Delivery Times

Shipping rates are calculated at checkout based on your location and total weight.

Estimated delivery times in the U.S.:

Delivery times are estimates and may vary depending on carrier delays, weather, holidays, or other factors outside our control.

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📍 Order Tracking

Once your order ships, you’ll receive a tracking number by email so you can follow your package every step of the way.

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☀️ Heat & Weather Disclaimer

Candy doesn’t love the heat as much as we do!
During warmer months, products may melt or soften in transit. We recommend being available to bring your package indoors quickly after delivery.

Chili-Pika is not responsible for heat-related damage once shipped.

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❗ Wrong Address / Delivery Issues

Please double-check your shipping address before completing your order.

Chili-Pika is not responsible for:

• Incorrect or incomplete addresses

• Lost or stolen packages marked as delivered by the carrier

If an issue occurs, we’ll do our best to help you locate your package, but we cannot guarantee replacements or refunds.

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🌎 International Shipping

At this time, we only ship within the United States.
(If this changes — we’ll make a spicy announcement! 🌶)

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💬 Need Help?

We’re always here to help you with any shipping questions!

📩 Contact us at: chili.pikaa@gmail.com