Refund policy
Return & Refund Policy – No Returns on Edible Goods
At Chili-Pika, customer satisfaction is our priority! Due to the perishable nature of our products, all sales are final. We do not accept returns, offer refunds, or allow exchanges on any food items once purchased.
Damages or Wrong Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery so we can make it right.
📩 Email: chili.pikaa@gmail.com
Include:
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Your order number
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A description of the issue
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Photos of the damaged or incorrect items
Once reviewed and approved, we will happily replace the affected items or provide a store credit if a replacement is unavailable.
Non-Returnable Items
Because our candy items are edible, they cannot be returned — even if unopened.
This includes:
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All food or candy products
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Sale items
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Gift cards
Order Issues & Support
If you have any concerns or questions about your order, please reach out — we’re always here to help! 💛